TWINK X I NUUK X

The shipping time depends on the region. Our standard shipping time (called Economy) usually takes 2-8 business days within the European Union (except Germany) and 3-14 business days outside of the EU. Within Germany 1-2 business days.Our express shipping time (called Priority) usually takes 1-3 business days within the European Union (expect Germany) and 1-5 business days outside the EU.Shipping charges will be calculated and displayed at checkout.&#xA0;For additional questions about our shipping policy, please contact us.

The shipping time depends on the region. Our standard shipping time (called Economy) usually takes 2-8 business days within the European Union (except Germany) and 3-14 business days outside of the EU. Within Germany 1-2 business days. Our express sh

How long does delivery take?

Shipping & Tracking

Can I cancel an order after receiving a shipping notice?

How do I track my order once it has been shipped?

How can I update my shipping address for my recent order?

Is it possible to ship to a parcel locker?

Which courier service is handling the delivery of my order?

How much does shipping cost?

Do you offer free shipping?

Do you offer expedited shipping?

Until when do I need to place my order to receive it before Christmas?

Can I cancel a return request ?

How long will it take to receive my refund?

I would like to return or exchange my order/an item. What should I do?

What should I do if my promotional/discount code is not working?

What should I do if I received a wrong item or the wrong size?

Can I edit or add anything to my order?

What methods of payment do you accept?

How do I purchase a gift card?

Order damaged

Do I always have a right to a refund of the purchase price?

Orders & Payment

I´m unsure which size to choose

What is the difference between the fabrics?

What is THE X ?

My desired size is sold out. When will it be available again?

Can items be personalized or modified?

What is the difference between TwinkX and NuukX brands?

How to store products?

Product care / washing / cleaning

Product Information

How can I earn and redeem X-Points?

How can I contact customer service?

How can I change the email address associated with my account?

Accounts/Subscriptions

Who is eligible for the student discount?

How can I register for the student discount?

How long does it take to verify my document?

Why do I need to accept marketing emails?

Can I share my discount code?

Which products are eligible for the student discount?

Student and pupil discount

How long does delivery take?Updated 7 months ago