If you receive a shipping notice but wish to cancel the order, please contact our customer service team immediately. Cancellations cannot be guaranteed once an order has been shipped from the warehouse. If the order has already been dispatched, pleas
Once your order has been shipped, you should receive an automatic email with a tracking number. If you did not receive this email, please contact our customer service team for assistance. You can use the tracking number provided to monitor the progre
If you have placed an order and need to update your shipping address, please contact us immediately with your order ID (starting with X#) and the correct new address. Please note that the destination country cannot be changed afterwards due to tax re
Yes, we can also ship your package to a parcel locker abroad. Please make sure to include all necessary information in the address field. If you have any further questions about this, please contact us [email protected].
The courier service handling the delivery of your order will depend on the destination country. Typically, DHL partners with local postal services or major couriers in each country. The shipping with UPS is also possible. If your country is not liste
Shipping is free worldwide for orders over €150. This means that if your order total reaches or exceeds this amount, you will not incur any shipping charges, no matter where you are located. Take advantage of this offer to enjoy seamless and cost-eff
Yes, we offer free shipping on orders over €150.
Yes, we offer expedited shipping for an additional charge. The exact price will be shown at checkout.
The shipping time depends on the region. Our standard shipping time (called Economy) usually takes 2-8 business days within the European Union (except Germany) and 3-14 business days outside of the EU. Within Germany 1-2 business days. Our express sh
Germany: Order by December 20th, 12:00 PM.Within Europe: