Shipping & Tracking
Can I cancel an order after receiving a shipping notice?
If you receive a shipping notice but wish to cancel the order, please contact our customer service team immediately. Cancellations cannot be guaranteed once an order has been shipped from the warehouse. If the order has already been dispatched, pleas
How do I track my order once it has been shipped?
Once your order has been shipped, you should receive an automatic email with a tracking number. If you did not receive this email, please contact our customer service team for assistance. You can use the tracking number provided to monitor the progre
How can I update my shipping address for my recent order?
If you have placed an order and need to update your shipping address, please contact us immediately with your order ID (starting with X#) and the correct new address. Please note that the destination country cannot be changed afterwards due to tax re
Is it possible to ship to a parcel locker?
Yes, we can also ship your package to a parcel locker abroad. Please make sure to include all necessary information in the address field. If you have any further questions about this, please contact us [email protected].
Which courier service is handling the delivery of my order?
The courier service handling the delivery of your order will depend on the destination country. Typically UPS or DHL partners with local postal services or major couriers in each country. If you prefer a currier, please contact us at [email protected]
How much does shipping cost?
Shipping is free worldwide for orders over €150. This means that if your order total reaches or exceeds this amount, you will not incur any shipping charges, no matter where you are located. Take advantage of this offer to enjoy seamless and cost-eff
Do you offer free shipping?
Yes, we offer free shipping on orders over €150.
Do you offer expedited shipping?
Yes, we offer expedited shipping for an additional charge. The exact price will be shown at checkout.
How long does delivery take?
The shipping time depends on the region. Our standard shipping time (called Economy) usually takes 2-5 business days within the European Union (except Germany) and 3-14 business days outside of the EU. Within Germany 1-2 business days. Our express sh
Until when do I need to place my order to receive it before Christmas?
Germany: Order by December 20th, 12:00 PM.Within Europe:
Do I have to pay any additional fees to receive my package?
Normally, with your purchase and payment through our shop, all costs up to delivery are already covered. Within the EU, you will never face extra fees. If you live outside the EU, there can occasionally be small additional charges (such as customs or