TWINK X I NUUK X

The courier service handling the delivery of your order will depend on the destination country. Typically UPS or DHL partners with local postal services or major couriers in each country.&#xA0; <ul><li>United States: UPS</li><li>Canada: Only UPS</li><li>United Kingdom: UPS</li><li>France: UPS /La Poste / Chronopost&#xA0;</li><li>Italy: UPS / Poste Italiane</li><li>Spain: UPS /Correos</li><li>Australia: UPS / Australia Post</li><li>Japan: UPS / Japan Post</li><li>China: UPS / China Post</li><li>Russia: UPS / Russian Post</li><li>Brazil: UPS / Correios</li><li>India: UPS / India Post</li><li>South Africa: UPS / South African Post Office</li><li>Switzerland: UPS / Die Post (Swiss Post)</li><li>Austria: UPS / &#xD6;sterreichische Post</li><li>Netherlands: UPS / PostNL</li><li>Belgium: UPS / bpost</li><li>Sweden: UPS / PostNord</li><li>Norway: UPS / Posten Norge</li><li>Finland: UPS / Posti</li><li>Denmark: UPS / PostNord</li><li>Portugal: UPS / CTT (Correios de Portugal)</li><li>Poland: UPS / Poczta Polska</li><li>Czech Republic: UPS / &#x10C;esk&#xE1; po&#x161;ta</li><li>Hungary: UPS / Magyar Posta</li><li>Greece: UPS / ELTA (Hellenic Post)</li><li>Turkey: UPS / PTT (Posta ve Telgraf Te&#x15F;kilat&#x131;)</li><li>South Korea: UPS / Korea Post</li><li>Mexico: UPS / Correos de M&#xE9;xico</li></ul>If you prefer a currier, please contact us at <a href="mailto:hekp@twink-x.com">help@twink-x.com</a> !If your country is not listed, feel free to contact us. We ship worldwide to every possible destination.

The courier service handling the delivery of your order will depend on the destination country. Typically UPS or DHL partners with local postal services or major couriers in each country. If you prefer a currier, please contact us at help@twink-x.com

Which courier service is handling the delivery of my order?

Shipping & Tracking

Can I cancel an order after receiving a shipping notice?

How do I track my order once it has been shipped?

How can I update my shipping address for my recent order?

Is it possible to ship to a parcel locker?

How much does shipping cost?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Until when do I need to place my order to receive it before Christmas?

Do I have to pay any additional fees to receive my package?

Can I cancel a return request ?

How long will it take to receive my refund?

I would like to return or exchange my order/an item. What should I do?

What should I do if my promotional/discount code is not working?

What should I do if I received a wrong item or the wrong size?

Can I edit or add anything to my order?

What methods of payment do you accept?

How do I purchase a gift card?

Order damaged

Do I always have a right to a refund of the purchase price?

Do I get a prepaid return shipping label?

Orders & Payment

I´m unsure which size to choose

What is the difference between the fabrics?

What is THE X ?

My desired size is sold out. When will it be available again?

Can items be personalized or modified?

What is the difference between TwinkX and NuukX brands?

How to store products?

Product care / washing / cleaning

Product Information

How can I earn and redeem X-Points?

How can I contact customer service?

How can I change the email address associated with my account?

Accounts/Subscriptions

Who is eligible for the student discount?

How can I register for the student discount?

How long does it take to verify my document?

Why do I need to accept marketing emails?

Can I share my discount code?

Which products are eligible for the student discount?

Student and pupil discount

Which courier service is handling the delivery of my order?Updated 3 months ago