If a previously accepted return request no longer aligns with your intentions and you want to keep the item, it’s no problem to cancel the return request. Please let us know, otherwise your return request will be automatically canceled after two mont
A refund will be processed within 5-10 business days after the return is received, as the products need to be inspected first. Please note that refunds may take a few additional days to reflect in your account, depending on the payment method used.
If you want to return/exchange your order or an item, please use the Return Center. Go to twink-x.com, the 'Service' section on the website, find the 'Returns/Exchange' option, and then click on 'Return Center' to initiate your return. Please make su
If you are having issues with a promotional or discount code, please check if you entered it correctly. If the code still does not work, please contact our support team for assistance and include the affected code in your message. After a review, a t
If you have received an incorrect item or a wrong size in your order, please contact our customer service team with a description of the issue and include photographic evidence if possible. If the correct item you ordered is sold out, you may be offe
If you would like to add something, please place a new order. If you want to make a change, please contact customer support.
We accept a variety of payment methods to ensure a convenient shopping experience. You can pay using major credit cards such as Visa, MasterCard, and American Express. Additionally, we accept payments via PayPal for secure transactions. Depending on
Please click here to go directly to our gift cards.
If you have received a damaged order, please contact our customer service team with a description of the issue and include photographic evidence if possible. We apologize for any inconvenience caused by this issue and will work to resolve it promptly
99% of returns are typically refunded or exchanged after the item has been returned and inspected. However, in certain cases, we may decline a refund, for example, if the item arrives damaged, heavily used, worn, or dirty. In these cases, you have th